8 days old

Sr. Manager, User Experience Research - 183977

Parsippany, NJ 07054
  • Job Code
    183977

Sr. Manager, User Experience Research

 

Location: 15 Waterview Blvd Parsippany NJ 07054

 

Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.

 

ADP is hiring an Sr. Manager of User Experience Research with demonstrated experience working with Product Owners, UX Designers, and Development leaders to develop strategic roadmaps and identify end user needs

Does this sound like you?

  • Trusted Advisor. A passion for quality and excellence. Lives integrity and delivers on promises... every time.
  • Proactive planner. Always a few steps ahead. Anticipates needs and comes prepared.
  • Insightful strategist. Transforms insights into ideas and ideas into plans.
  • Game changer. Out-of-the-box thinker who transforms problems into solutions, ideas into action, plans into result.

 

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

 

Sr. Manager, User Experience Researcher Summary:
This is exciting opportunity for an experienced UX Research manager. You will be a leader on the User Experience team for ADP's largest Human Capital Management software application.

Responsibilities:

  • Follows processes and best practices of UCD and Research and contributes to the communication and establishment of UCD processes across projects.
  • Develops and executes research plans for major strategic initiatives
  • Works with internal and external customers (Marketing, Service Technology, end-users and domain experts) to analyze user and business needs
  • Aids UX Researchers in the scoping and planning of research initiatives.
  • Provide input to the User Interface design of Web and mobile applications based on research findings.
  • Mentors UX team in User Research practices
  • Works collaboratively with UX team members, Development teams, Product Owners, Users, and other stakeholders as part of an agile software development process
  • Leverage User Experience research and analysis techniques to evaluate product requirements, user interface designs, and product modules or functional areas
  • Participate in the development of schedules by providing estimates regarding individual research tasks. Assist management in project tracking by providing regular, comprehensive status reports and/or project plans.
  • Acts as an internal UX Research consultant providing business and technical guidance on user experience to Development, Product Management and other stakeholders
  • Cultivate a culture of design based on empathy and deep understanding of ADP users

Characteristics:

  • A motivated thought-leader who can effectively generate big ideas and provide solid rationale for them.
  • A passion for growing skills and UX knowledge.
  • Insatiable curiosity.
  • Love of solving complex problems.
  • Great communicator
  • A natural collaborator who works effectively with all stakeholders; i.e. technical developers, business leaders, and users.
  • Strong project management skills.

Experience:

  • Proven expertise in a variety of qualitative and quantitative research methods.
  • Proficient at planning for, recruiting, designing, and moderating research activities
  • Has worked on enterprise software solutions and / or complex business solutions
  • Proficient at scoping research projects and determining appropriate methods
  • Experience conducting research throughout an agile development process.
  • Prior experience managing a UX Research Team
  • Bachelor's or Advanced Degree in a field such as Cognitive Psychology, Human-Computer Interaction, Human Factors, Engineering Psychology, Computer Science, Technical Communication, or Information Design
  • Minimum 7 years of UX research experience or 10+ years of experience in lieu of degree
  • Usability Certification desired

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req 183977
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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-10-07 Expires: 2019-11-06

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Sr. Manager, User Experience Research - 183977

ADP
Parsippany, NJ 07054

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