21 hours

Support Engineer Job

  • Job Code
Support Engineer Job

Support Engineer Job

Date: Aug 6, 2018

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 170285
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Graduate
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


The Global Center of Expertise (CoE) is a division of SAP’s Digital Business Service’s (DBS’s) Delivery unit. Our mission is to deliver world-class engineering services to strategically support SAP’s premium-level customers.

CoE Support Engineers provide a meticulous service to SAP’s largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer’s organization, from subject matter experts to executives, in order to meet the customer’s needs.

The CoE Support Engineer is a demanding role that requires passionate individuals with the strongest technical expertise and excellent analytical and communication skills. In this role, you will be tasked with planning, architecting, analyzing, optimizing, and safeguarding our customers’ SAP solutions. You will provide essential services and mission critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations. You will also oversee the smooth operation of SAP software and the optimal technical performance of all business processes.

In the Global Center of Expertise, you will have the opportunity to work on the cutting-edge of digital innovation including the latest in technologies in machine learning, big data, blockchain, and IoT.



You will work with SAP’s latest software products, deployed both on premise or cloud technologies.  Strong technical knowledge and competency in our Support Engineers are key to our world class services, which includes:

·         Planning solutions for new implementations, system consolidations or divestures, upgrades, and migrations.

·         Defining architecture and designing future solution landscapes and business processes; supporting, optimizing, and stabilizing existing systems and end-to-end solutions.

·         Prototyping new solutions and innovations for customers.

As part of a global team, you will be working closely with SAP Development and the global SAP Support Centers to assist our customers in finding appropriate solutions in an optimal way.

To meet these challenging requirements, you should be a quick learner with strong analytical skills.  You should also be creative, open-minded, and possess the ability to communicate and convince others based on technical facts and details.

Since we provide services both remote and on-site service delivery, business travel to SAP customers in North America and worldwide will be an essential part of this role. Occasional weekend work may be required.



You will receive the requisite preparation and knowledge needed for a successful start and integration into our team through our extensive Early Talent boot camp, mentorship, and on-the-job training program.

·         The ideal candidate will have at minimum a Bachelor’s degree in STEM (Science, Technology, Engineering, or Mathematics).

·         Experience in one or more programming languages (e.g. Java, C++).

·         Experience in one or more of the following areas is a plus: SAP HANA, SAP S/4HANA, SAP Applications (e.g. Supply Chain Management), SAP Technology (e.g. Analytics, Big Data, IT Architecture, Landscape Optimization).

Other Desired Skills Include:

·         The ability to work independently and take ownership of the assigned tasks.

·         Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.



·         STEM graduates with internship experience preferred.

·         Early Talent with up to 3 years of work experience. 



SAP is proud to be named among Fortune Magazine’s “100 Best Companies to Work For 2017” and “50 Best Workplaces for Diversity” and maintains a Glassdoor rating of 4.2 out of 5 from its employees. We go to great lengths to create a workplace that attracts motivated, creative, and forward-thinking employees who help the world run better and improve people’s lives.

At SAP, we know that success means different things to different people: from climbing the leadership ladder to striking the perfect work-life balance and everything in between. So we go to great lengths to ensure you have every opportunity to succeed in your own way. But no matter how you define success, collaboration will be a big part of your life at SAP. More than 84,000 of us flourish in an fast-paced environment that encourages open, free expression of ideas. Work alongside other creative thinkers from many different backgrounds – and collaborate to help the world run better and improve people’s lives.

The atmosphere in the CoE is collaborative and productive without being too serious. As colleagues, we support, challenge and inspire one another every day. The camaraderie, combined with training, mentoring, abundant of international opportunities and flexible work schedules, leads us to accomplish everything we set out to achieve. Flexible hours, tuition reimbursement, mentorship programs, social events, and exercise initiatives allow our team members to maintain a healthy work-life balance. With global name recognition, there are endless opportunities for growth at SAP in nearly every direction.



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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