• Provide customer support via written correspondence
• Respond to basic Tax Notices regarding ADP products
• Answer Agency questions pertaining to Tax Filing
• Conduct correspondence with customers and representatives
• Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

• Effectively organized and prepared over to research tax notices for clients
• State & Local Income Tax compliance (Combined, & Separate State filings)
• Understanding State Tax Audits, and income tax optimization
• Skilled in performing Tax Research; interpreting Federal & State Statutes, Regulations, Case Law, Policies, Revenue Procedures, and Tax Legislation

Education: Associates / Bachelor's Degree Preferred

Industries: Professional Services

Software: CRM Systems (Siebel/Clarify), ADP/QuickBooks Pro/Payroll software , Microsoft Office Suite

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.