1+ months

Team Leader Service Delivery Processing

San Dimas, CA 91773

ADP is hiring a Team Leader. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.  If you want to make a business impact, this role is for you!

 

RESPONSIBILITIES:

  • May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals
  • Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs.
  • May monitor associate/client interactions utilizing the quality monitoring system
  • to ensure that World Class Service
  • May oversee the use of standard process workflows by team
  • May train and mentor team members and identify development needs
  • Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • Serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager
  • May provide feedback on individual performance of associates to leadership.
  • Provide recognition and direct feedback to associates on areas of opportunities to enhance services provided to the client.
  • Utilize sound judgment to escalate critical issues to the Team Manager
  • Analyze team statistics and prepare reports
  • Participate in task forces, strategic initiatives, stretch assignments, projects and collaboration opportunities with other business units as needed.

QUALIFICATIONS REQUIRED:

  • Bachelor's degree or equivalent in education and experience
  • At least 3 years of relative experience
  • At least 1 year of leadership experience

 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Ability to work and thrive in a team environment, focused on achieving results
  • Ability to maintain cooperative working relationships with all levels of management
  • Ability to assess team members' performance and provide motivational support
  • Ability to work both independently and as part of a team
  • Strong client relationship building skills
  • Ability to recognize basic procedural issues and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient using Microsoft Office

 

 

 

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2022-05-27 Expires: 2022-07-29

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Team Leader Service Delivery Processing

ADP
San Dimas, CA 91773

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