24 days old

Team Manager - Implementation - 181988

Norfolk, VA 23510
  • Job Code
    181988
\u003Cdiv\u003E \u003Cp\u003EADP is hiring a \u003Cstrong\u003ETeam Manager, Implementation\u003C/strong\u003E. This Team Manager will manage the daily activities of the Small Business Services Implementation Department, establish clearly defined department and individual goals for quality and productivity, and communicate to associates through department meetings and performance planning. He or she will determine the department\u0027s training requirements and ensure the timely and effective training of associates, analyze performance metrics, and determine the department\u0027s staffing requirements. The Team Manager is an active participant in the decision- making process with regard to client support, installation issues, and procedures. He or she will oversee the evaluation of the team\u0027s backlog and ensure the efficient distribution of conversion responsibility within the team.\u003C/p\u003E \u003Cp\u003EAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/p\u003E \u003Cp\u003ERESPONSIBILITIES:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EManages the daily activities of the Small Business Services eTIME 100 Implementation Department and ensures that installations are accomplished in a timely and effective manner.\u003C/li\u003E \u003Cli\u003EParticipates in the decision-making process within the eTIME 100 organization regarding client support, installation issues and procedures.\u003C/li\u003E \u003Cli\u003EInterfaces with the Marketing, Service Technical Support and Finance groups to ensure that the critical client and product issues are dealt with appropriately and effectively.\u003C/li\u003E \u003Cli\u003EEstablishes clearly defined department and individual goals for quality and productivity and communicates to associates through department meetings and performance planning.\u003C/li\u003E \u003Cli\u003EProvides periodic performance feedback versus objectives and conducts annual performance reviews on all associates.\u003C/li\u003E \u003Cli\u003EResponsible for department hiring and terminations as required.\u003C/li\u003E \u003Cli\u003EDetermines the departments training requirements and ensures the timely and effective training, both formal and on the job, to enhance the skill base of the department\u003C/li\u003E \u003Cli\u003EAnalyzes performance metrics and determines the departments staffing requirements.\u003C/li\u003E \u003Cli\u003EDevelops the department\u0027s metrics that effectively measure productivity and quality and ensures that the appropriate levels are maintained.\u003C/li\u003E \u003Cli\u003ERecommends programs aimed to reward the attainment of productivity and quality goals.\u003C/li\u003E \u003Cli\u003EOversees the Supervisor -- eTIME 100 Implementation in the evaluation of the teams backlog and ensures the efficient distribution of conversion responsibility within the team.\u003C/li\u003E \u003Cli\u003EProvides direction to the Supervisor -- eTIME 100 Implementation regarding individual conversation assignments and high priority project delegation.\u003C/li\u003E \u003Cli\u003EReviews and approves department reports (i.e., live starts, quality reports, no starts, time to start, ACD, call tracking, etc.) and submits them to management according to scheduled deadlines.\u003C/li\u003E \u003Cli\u003EPerforms other relevant duties as assigned.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EQUALIFICATIONS REQUIR\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E3 Years\u002B of related leadership experience\u003C/li\u003E \u003Cli\u003EAt least 1 year of experience in a senior or technical support role in Time \u0026 Labor Management Implementation or Client Services, or equivalent related experience\u003C/li\u003E \u003Cli\u003EBachelor\u0027s Degree or its equivalent in education and experience\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cp\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EExcellent verbal and written communication, interpersonal, coaching/ development and conflict resolution skills essential.\u003C/li\u003E \u003Cli\u003EDemonstrated ability in leading and motivating a team essential.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E \u003Ch1\u003E#LISERVICE\u003Cbr /\u003E#LI-IB1\u003C/h1\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-11 Expires: 2019-12-12

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Team Manager - Implementation - 181988

ADP
Norfolk, VA 23510

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