21 days old

Technical & Applications Management Specialist I - 183811

Roseland, NJ 07068
  • Job Code

Job Title: Technical & Applications Management Specialist I


Location: Roseland, NJ


Job Duties:

ADP Technology Services, Inc. seeks a Technical & Applications Management Specialist I at our Roseland, NJ location. Responsibilities: Provide first-level support of Interactive Voice Response (IVR) domains. Support call flows for complex software applications, including data-driven interactions and Contact Center routing of calls, emails, and web chat interactions. Support IVR specifications and analyze the performance of user interfaces for metrics and caller experience. Provide technical knowledge and troubleshooting skills for IVR applications and deliver IVR user interface operations documentation, aligning back-end interfaces to support business functionalities and software application development. Support Voice Application integration and technology related to ADP's Client Services Platform from voice and data perspectives.

Education & Experience Requirements:


Bachelor's degree in Computer Science, Information Technology or a related field plus two (2) years of related experience.


Work Experience:


Two (2) years of experience must include: Contact Center technology domains, including IVR and speech recognition standards; Computer Telephony Integration (CTI); Call Routing; Voice over Internet Protocol (VoIP) technologies, including Session Initiation Protocol (SIP); DB Server; Avaya PBX; Programming languages, including C or C++; and Wireshark.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-09-25 Expires: 2019-10-25

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Technical & Applications Management Specialist I - 183811

Roseland, NJ 07068

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