14 days old

Technical Services Manager - 6006995708202019

England, AR 72046
  • Job Code
    6006995708202019
JOB TITLE: Technical Services Manager
DEPARTMENT: Service Processing
LOCATION: Chertsey or Cheadle
REPORTS TO: Head of Processing Service

JOB PURPOSE:
  • Effective Management of Team resources and processes to ensure delivery of service excellence to internal stakeholders
  • Building and maintaining effective internal relationships at multiple levels
  • Leading and developing a team of Associates
KEY RESPONSIBILITIES:
 
To ensure delivery of excellent service through,
  • Leading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing
  • Maintain awareness and support of ADP policies and procedures, with particular emphasis on data security and regulatory requirements
  • Achieving internal stakeholder satisfaction liked to client satisfaction
  • Driving service, process, operational and product enhancements and improvements
  • Effective change leadership in support of constant evolution
  • Effective escalation management and response
KEY DUTIES/TASKS:
  • Day to day management of the team through development of direct reports including management of recruitment and induction process, absence, appraisals, performance management, and training.
  • Ensure awareness of wider service level agreements between ADP and clients and driving a culture of service excellence with this in mind
  • Understanding of Net Promoter Score (NPS) feedback and ensuring Associates are driven in support of this
    Carry out 1:1s and regular check ins with Associates, appraisals and performance reviews in line with ADP policy; create, support and monitor personal development plans (PDPs).
  • Conduct root cause analysis and implement solutions, often working with other departments to prevent reoccurrence of challenges
  • Detailed understanding of team capacity and productivity for planning and resource management to ensure correct resourcing of operations and an ability to respond to constant change
  • Effective change leadership
  • Heavy focus on data security and ensuring this is top of mind for all associates as well as other key business priorities such as, but not limited to, anti money laundering
  • Leading and working with other departments on cross-functional improvement projects including Business Process Improvement and a continual focus on better, smarter, faster and more productive ways of working
 
SUPERVISORY RESPONSIBILITIES:
 
Reports to the Head of Processing Service, with responsibility for leadership and direction of up to 10 associates.
 
SKILLS AND KNOWLEDGE:
  • Leadership
  • Payroll Knowledge (desirable)
  • A technical/problem solving approach to challenges
  • Strong customer service skills
  • Change management
  • Process and quality improvement
  • Microsoft Office, including Excel, Word and PowerPoint
  • Understanding of Net Promoter Score (NPS) (desirable)
EDUCATION AND EXPERIENCE:
  • Proven track record of effective operations management
  • Experience of working with and consistently delivering to client SLAs
  • Effective relationship building and networking
  • Proven track record of continuous improvement
  • Experience of Human Capital Management (HCM) and Payroll Services (desirable)
  • Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement
  • Awareness of bureau environments (desirable)
  • Chairing and managing internal and external meetings
  • Effective communication skills, both verbal and written, at all levels

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2019-10-01 Expires: 2019-10-31

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Services Manager - 6006995708202019

ADP
England, AR 72046

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast