1+ months

Technical Services Manager - 6006995708202019

England, AR 72046
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EJOB TITLE:\u003C/strong\u003E Technical Services Manager\u003Cbr /\u003E\u003Cstrong\u003EDEPARTMENT:\u003C/strong\u003E Service Processing\u003Cbr /\u003E\u003Cstrong\u003ELOCATION:\u003C/strong\u003E Chertsey or Cheadle\u003Cbr /\u003E\u003Cstrong\u003EREPORTS TO:\u003C/strong\u003E Head of Processing Service\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003E\u003Cstrong\u003EJOB PURPOSE:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EEffective Management of Team resources and processes to ensure delivery of service excellence to internal stakeholders\u003C/li\u003E \u003Cli\u003EBuilding and maintaining effective internal relationships at multiple levels\u003C/li\u003E \u003Cli\u003ELeading and developing a team of Associates\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EKEY RESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003ETo ensure delivery of excellent service through,\u003C/div\u003E \u003Cul\u003E \u003Cli\u003ELeading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing\u003C/li\u003E \u003Cli\u003EMaintain awareness and support of ADP policies and procedures, with particular emphasis on data security and regulatory requirements\u003C/li\u003E \u003Cli\u003EAchieving internal stakeholder satisfaction liked to client satisfaction\u003C/li\u003E \u003Cli\u003EDriving service, process, operational and product enhancements and improvements\u003C/li\u003E \u003Cli\u003EEffective change leadership in support of constant evolution\u003C/li\u003E \u003Cli\u003EEffective escalation management and response\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EKEY DUTIES/TASKS:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EDay to day management of the team through development of direct reports including management of recruitment and induction process, absence, appraisals, performance management, and training.\u003C/li\u003E \u003Cli\u003EEnsure awareness of wider service level agreements between ADP and clients and driving a culture of service excellence with this in mind\u003C/li\u003E \u003Cli\u003EUnderstanding of Net Promoter Score (NPS) feedback and ensuring Associates are driven in support of this\u003Cbr /\u003ECarry out 1:1s and regular check ins with Associates, appraisals and performance reviews in line with ADP policy; create, support and monitor personal development plans (PDPs).\u003C/li\u003E \u003Cli\u003EConduct root cause analysis and implement solutions, often working with other departments to prevent reoccurrence of challenges\u003C/li\u003E \u003Cli\u003EDetailed understanding of team capacity and productivity for planning and resource management to ensure correct resourcing of operations and an ability to respond to constant change\u003C/li\u003E \u003Cli\u003EEffective change leadership\u003C/li\u003E \u003Cli\u003EHeavy focus on data security and ensuring this is top of mind for all associates as well as other key business priorities such as, but not limited to, anti money laundering\u003C/li\u003E \u003Cli\u003ELeading and working with other departments on cross-functional improvement projects including Business Process Improvement and a continual focus on better, smarter, faster and more productive ways of working\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ESUPERVISORY RESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EReports to the Head of Processing Service, with responsibility for leadership and direction of up to 10 associates.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ESKILLS AND KNOWLEDGE:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003ELeadership\u003C/li\u003E \u003Cli\u003EPayroll Knowledge (desirable)\u003C/li\u003E \u003Cli\u003EA technical/problem solving approach to challenges\u003C/li\u003E \u003Cli\u003EStrong customer service skills\u003C/li\u003E \u003Cli\u003EChange management\u003C/li\u003E \u003Cli\u003EProcess and quality improvement\u003C/li\u003E \u003Cli\u003EMicrosoft Office, including Excel, Word and PowerPoint\u003C/li\u003E \u003Cli\u003EUnderstanding of Net Promoter Score (NPS) (desirable)\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EEDUCATION AND EXPERIENCE:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EProven track record of effective operations management\u003C/li\u003E \u003Cli\u003EExperience of working with and consistently delivering to client SLAs\u003C/li\u003E \u003Cli\u003EEffective relationship building and networking\u003C/li\u003E \u003Cli\u003EProven track record of continuous improvement\u003C/li\u003E \u003Cli\u003EExperience of Human Capital Management (HCM) and Payroll Services (desirable)\u003C/li\u003E \u003Cli\u003EOperations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement\u003C/li\u003E \u003Cli\u003EAwareness of bureau environments (desirable)\u003C/li\u003E \u003Cli\u003EChairing and managing internal and external meetings\u003C/li\u003E \u003Cli\u003EEffective communication skills, both verbal and written, at all levels\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-01 Expires: 2019-12-12

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Technical Services Manager - 6006995708202019

England, AR 72046

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