21 days old

User Support Technician

Central Park Conservancy
New York , New York 10022
  • Job Code
    3610
  • Job Type
    Employee
  • Job Status
    Full Time

Reports to: Director of Information Technology

Department: Information Technology

Status: Full-time Regular Exempt

Schedule: Sunday – Thursday, 9:00 AM to 5:00 PM

 

Job Summary:

The User Support Technician provides technical support for computer users who work at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with mostly park-based computer users to assist and enhance their computer skills.  Support basic network configuration and wide area network infrastructure. Configure and support smart phones and mobile devices.  Provide audio/visual setup and support.

 

Summary of Essential Job Functions

  • Troubleshoot and solve computer (hardware/software) related problems on-demand.
  • Setup and installation of new hardware and software at multiple sites.
  • Assist Network Administrators in set-up of computers on Wide Area Network.
  • Assist at park-based locations as needed by Director of IT.
  • Above average knowledge of Office 365 suite including the Admin Tools.
  • Uphold the security and privacy standards outlined by the Senior IT team
  • Above average MAC skills
  • Provide emergency on-demand support and assistance to all CPC locations.
  • Provide mobile device support including, MDM (mobile device management), configuring new units.
  • Enhance user productivity through training and one-on-one instruction.
  • Ability to track and prioritize requests via our tracking software.
  • Represent the goals of the IT department when it comes to requests and manage that aspect when necessary.

Personal Characteristics:

  • Collaborative
  • Strong troubleshooting skills
  • Ability to analyze information.
  • Strong communication skills
  • Problem solving
  • Service-based soft skills

Requirements

Minimum Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • High level technical skills
  • Software deployment tools
  • Computer/Window imaging skills
  • MAC knowledge
  • Driver’s License required
  • Ability to lift 30 lbs.
  • Knowledge of P.O.S. software a plus
  • Knowledge of PowerShell a plus
  • Knowledge of AD a plus

Categories

Posted: 2021-03-26 Expires: 2021-04-25

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User Support Technician

Central Park Conservancy
New York , New York 10022

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