16 days old

Vice President / GM

El Paso, TX 79901
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
ADP is hiring a Vice President / General Manager in El Paso, TX.
RESPONSIBILITIES:
Operations:
The VP/GM is the Location Head responsible for the joint delivery of business unit and function operational objectives with a population of approximately 2,000 associates and the expectation of continued growth.
Responsible for supporting all business units to achieve financial and service goals, to include client satisfaction and retention.
Champions and drives ADP values, leadership and culture.
Fosters ADP Service innovation strategies inclusive of process standardization and continuous improvement.
Drives call/contact reduction and other productivity initiatives.
Ensures the adoption of enterprise infrastructure technologies, tools, and approaches (i.e., Siebel CRM, Telephony, Performance Management, Strategic Service Skills, etc.).
Focuses on Net Promoter Scores (NPS).
Measures, defines and monitors risk in the business portfolio. Ensures timely reporting and proactive action planning during risk events.
Increase cross business unit collaboration and drive the sharing of Operational Best Practices across all Business Units and functions.
Acts as a valued partner to all business unit leaders and process improvement leads.
Acts as a local point of escalation for senior ADP Leadership.
Drives the ADP brand within the local community, among associates, and with ADP associates and leaders across ADP.
Builds, cultivates, and maintains internal and external networks through relationship management and multiple communication tools and efforts.
Drives the reporting of operational performance, productivity, quality and overall effectiveness metrics across the location through cross reports and business unit and function driven dashboards.
Responsible for multiple business processes supporting clients and associates across ADP.
Responsible for managing local budgets, headcount forecasts, space allocation and requirements.
Acts as Crisis/Disaster Recovery/Business Continuity leader for the location.
Talent Development
Drives improvements in associate retention, associate tenure expansion and associate engagement with the goal of achieving the same or better metrics than ADP averages.
Operates within a highly matrixed environment and forms strong and collaborative cross BU executive relationships.
Has shared accountability for people and service delivery, including dotted line responsibility for local leaders:
Maintains an indirect reporting line to business unit leaders outside of the location.
Provides cross business unit and functional leadership through a series of effective communication devices: leadership meetings, leadership roundtables, written communications, one-on-one coaching sessions.
Provides local Senior Leader presence for associates; roundtables, quarterly town hall meetings and key communications to all onsite associates (i.e., ADPworks, BRG's, Diversity Councils, etc). Provides local guidance and support to internal associate activities committees and business.
Creates onsite senior leadership team and serves as senior leader, advisor and mentor.
Works with the Talent Acquisition organization to develop local associate pipelines and programs, to include talent pools, interns, mobile workforce, aged requisitions, etc.
Works with business unit and functional leadership to expand cross-BU associate and leadership and career enhancement opportunities.
Community
Represents ADP in the Norfolk business community. Serves on local boards and committees as required. Be the face of ADP in the local community.

College degree required. Advanced degree, or equivalent in work experience, preferred.
Seasoned Leader with senior-level experience.
Successful track record leading large, multi-functional organizations required.
Experience leading solution center focused organizations a plus.
Clear evidence of success in introducing change and assisting teams to implement change and sustainable process improvements.
Clear evidence of sharing a vision and achieving alignment toward that objective.
Clear evidence of innovative thought and analysis to solve business problems.
Clear evidence of success using influence and collaboration skills.
Internal (ADP) and external (community) communication skills.
Evidence of success in Talent and Leadership Development.
Community leadership experience.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Categories

Posted: 2020-10-03 Expires: 2020-11-01

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Vice President / GM

ADP
El Paso, TX 79901

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