22 days old

VP Implementation - 182110

Alpharetta, GA 30009
  • Job Code

VP Implementation

The VP Implementation leads the Comprehensive Services North America Implementation organization and is responsible for setting/defining strategies, building out and executing action plans tied directly to business objectives, and leading the overall Implementation organization for the Core, Up Market and GES market segments. This role is responsible for driving net operating income, starts, revenue, client satisfaction and retention. He/She will report directly to the Comprehensive Services SVP.

Key Responsibilities:

  • Develops and implements a strategy for the Implementation organization that supports Comprehensive Services' vision and mission to be the premier HR BPO service provider to clients by delivering value through superior quality, innovative technology, engaged associates, and client partnerships.
  • Operates as the senior leader for the Implementation Organization, which ensures that all sold business units and transfer business is implemented within forecasted time frames
  • Manages the business to meet all financial and implementation goals. These goals include NPI, NOI (net operating income), Revenue, Retention and Satisfaction in addition to numerous other important financial measures. Continually analyzes operating results of the organization and its centers versus approved plans and objectives.
  • Plans for department expenses, resources and capital requirements and manages the department to achieve forecasted and planned financial results. Works with the finance leader to maintain accurate start plan, NOI, forecasts and other various financial targets.
  • Serves as a key member of the Comprehensive Services Executive Team. Assumes other special projects/assignments as directed by the Comprehensive Services SVP.
  • Articulates the strategic direction of Comprehensive Services in a clear and compelling manner. Keeps the organization's vision and strategic plan at the forefront of decision making. Develops and communicates clearly defined and measured expectations. Leads leaders and the entire Implementation organization to see the links between the organization, team and individual goals.
  • Develops outstanding leaders within the organization by providing developmental assignments, coaching, timely feedback and guidance.
  • Works with Sales to impact the "buy" decision as needed. Presents Implementation strategy and methodology at high level sales leadership. Responsible for ensuring that accurate and timely estimates are provided to the sales leadership team and that the Implementation methodology is properly communicated to the client. Assists in the resolution of escalated sales/client issues where appropriate.

Client Management

  • Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation Center and key channel partners, including sales, service, operations, Implementation Operations, Learning & Development, and Financial Services.
  • Sets the overall client and associate experience for the function by proactively evaluating client, associate, and internal partner feedback and leads a leadership team that gets work done through others.

 Maintains a strategic understanding of key business partner organizations, processes, and related critical priorities all in an effort that the total client experience is considered in all decision making.


Strategic Initiatives

  • Identifies and executes continuous improvement opportunities targeted at improving the client experience, increasing productivity and accelerating revenue. Leads across functions (to Sales, Service, Learning & Performance, Operations) to identify opportunities and implement change throughout the organization from an Implementation standpoint.
  • Proactively communicates strategies, roles and responsibilities to the Implementation organization and to critical channel partners. Connects leaders to the priorities in order to successfully lead and implement change.

 People Leadership

  • Leads, inspires and ensures appropriate ownership and accountability for his/her overall organization in a highly virtual and matrix-managed organization. Responsible for ensuring that effective human capital management activities occur at all levels.
  • Prepares leaders for growth opportunities and uses coaching opportunities to further enhance their performance
  • Ensures collaboration, compliance and execution of the Implementation strategy at the business unit level and directing and guiding the Implementation Senior Leadership Team to Implementation Leadership



  • Performs other related duties as assigned including participation on councils, strategic initiatives, acquisitions, alliances, stretch assignments for strategic opportunity and collaboration opportunities with other ADP Business Units.


  • 15+ years working in a highly matrixed organization with a focus on operations, strategy or sales
  • Experience developing and evaluating strategies
  • Strong problem-solving skills at an executive leadership level
  • Ability to influence and lead cross-functional teams; a person who thinks and acts at the senior executive level
  • Demonstrated ability to work under pressure and help a team accomplish key deliverables in an environment of multiple -- sometimes conflicting -- priorities. Ability to navigate and excel in a demanding and matrixed environment. Ability to be a change agent.
  • Proven work history of being able to make decisions at an enterprise level, measuring results and quickly adapts to a rapidly changing marketplace
  • Highly analytical, strategic and action-oriented approach
  • Excellent verbal and written communication skills; ability to develop exceptional business communications
  • Highly collaborative and has the ability to poses entrepreneurial mindset
  • Education:
  • Bachelor's degree required. MBA strongly preferred.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-09-23 Expires: 2019-10-23

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VP Implementation - 182110

Alpharetta, GA 30009

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